All orders are shipped within 72 hours Monday - Friday 8am - 5pm. *Please note that we cannot cancel an order once it has been placed.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.
- Most orders are shipped within 2-3 business days after your order is placed.
- During busy times such as the holiday seasons and special / larger orders may take 1-2 weeks to ship.
- Flat rate shipping option $8.00
- All international orders will be shipped with insurance and tracking number.
- Free shipping is not available for international customers and international shipping costs will apply.
- If you require expedited shipping please contact us.
- All customers are responsible for any taxes or duty charges.
- Please be sure that all shipping information is correct at check out. K9 TO K9 is not responsible for your order once it has been shipped.
- Check with the carrier if your order is beyond it's receiving times.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
*If you have any questions regarding shipping please contact us.