Return Policy

Returns, Refunds and ExchangesPolicy

How to returnan item? Your item must be in its original unused condition to be returned,unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a
refundand we will assign you a tracking #

2. Mail your returned item to:

K9 TO K9
Returns Department Tracking #

3. Include in your package completed Product
ReturnForm and the original receipt.


Some itemscannot be returned if they are opened. Merchandise that has been worn, used, oraltered will not be accepted for return or exchange. This also includestreats/bakery, sales, clearance and discounts.

4. RestockingFee

All items aresubject to a 20%restocking fee. This willbe deducted from your refund. We also do not refund the original shipping andhandling that you paid on the order.

5. Exchanges

If yourclothing item is in like new condition, you may exchange your clothing item fora different size or colour. You will not be subject to a restocking fee in thiscase, but you still will have to pay return shipping.

6. Accepted Method of Payment


Master Card


7. CreditCard Charges

Your creditcard will be charged when you place your order. If we are not able to fulfillyour order for any reason your credit card will be refunded.